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Adam Millard. Adam Millard is the author of twenty novels, twelve novellas, and more than two hundred short stories, which can be found in various collections and anthologies.

Ten Silver Bullets

His work has recently been translated for the German market. Books by Adam Millard.

Ten Thousand Silver Bullets by Lilan Priyashantha

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Spray charts. GC Premium. Build a simple customer service statement of philosophy.

Top Ten Quotes: No Silver Bullets – Danny Franks

Hire employees who possess the essential customer service traits. C onscientiousness: Detail orientation, including an ability and willingness to follow through to completion.

A lot of this is because other people are also nice at that same company. Set up a program of reinforcement for customer service best practices.


Don't misunderstand me here; I love being hired to be the keynote speaker at annual customer service-themed events, and I think a special push, a special time of focus, can have a lot of value. But also absolutely essential is more frequent reinforcement. Ideally, you should be having a huddle-style meeting at the beginning of every shift, where you talk only about customer service: principles, practicalities, victories, and failures.

It should only take 10 minutes, but it can make all the difference in the world.